Frequently Asked Questions

Got questions about your upcoming move? This section is designed to walk you through the most common things customers want to know before the first box is packed, while the move is in progress, and after everything is unloaded.

You will find clear information about how pricing works, how far in advance to book, what items should be packed ahead of time, and how coverage and protection are handled. We also include practical guidance to help you get your home ready and understand how moving day typically unfolds.

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    Frequently Asked Questions

    General Questions

    Coffey Brothers Movers proudly serves the Chicagoland area and the Orlando Metro region, offering both local and long-distance moving services. Whether you’re moving across town, to another city in Illinois or Florida, or across the country, our professional team can help get you there safely and efficiently.

    We provide a full range of moving services to meet every customer’s needs, including:

    • Local Moves – Short-distance moves within your city or nearby areas.
    • Long-Distance Moves – State-to-state or cross-country relocations.
    • Office and Commercial Moves – Relocations for businesses of all sizes.
    • Labor-Only Moving Help – Loading, unloading, or on-site moving assistance.
    • Packing Services – Full or partial packing and unpacking.
    • Storage Solutions – Secure short- and long-term storage options.
    • Furniture Delivery – Professional transport and setup of new furniture.

    Yes! Coffey Brothers Movers is fully licensed, bonded, and insured for your protection. We comply with all state and federal moving regulations. Our insurance covers your belongings and our workers during the entire moving process, so you can move with confidence knowing you’re protected.

    You can request a free, no-obligation quote online through our website or by calling our office directly. We’ll ask for basic details such as:

    • Your current and new address
    • Move date
    • Type and size of your move (home, apartment, office)
    • Any additional services needed (packing, storage, etc.)

    Once we have that information, we’ll provide you with a clear, itemized estimate so you know exactly what to expect — no surprises.

    Yes! For larger or more complex moves, we recommend scheduling a free on-site or virtual estimate. One of our moving specialists will visit your location (or connect via video call), assess your inventory, and provide an accurate quote based on the size and scope of your move.

    Yes. We understand that many customers prefer to move outside of standard work hours, so we offer weekend and select holiday moves at no additional cost (subject to availability). We recommend booking in advance for these high-demand dates.

    Booking and Scheduling

    We can get you moved when you need it even on the very same day you call us. We have a vast team of workers and trucks ready to assist you. Call us today and we will get you moved.

    We understand that plans can change. If you need to cancel or reschedule your move, please contact us as soon as possible. We request at least 48 hours’ notice for local moves and 5 days’ notice for long-distance moves to avoid any cancellation fees.

    • The duration of your move depends on several factors:
    • The size of your home or office
    • The number of items and boxes
    • The distance between locations
    • Whether you’ve packed in advance or require packing assistance
    • Access conditions (stairs, elevators, parking availability, etc.) Our movers work efficiently, but never rush. Your moving coordinator can provide an estimated time frame based on your specific situation.

    Pricing & Payment

    For local moves, pricing is typically based on hourly rates that include a set number of movers and trucks. For long-distance moves, we base pricing on mileage, shipment weight, and specific services requested.

    Additional factors that may affect cost include:

    • Packing and unpacking services
    •  Stairs or elevator use
    • Specialty items (pianos, safes, artwork, etc.)
    • Travel time and fuel surcharges
    • We believe in transparent pricing — no hidden fees or surprise charges.

    We accept most major credit cards, debit cards, cash, and certified checks. Payment is typically due upon completion of your move. Long-distance moves may require partial prepayment prior to departure.

    No. Coffey Brothers Movers prides itself on honesty and transparency. Any fees that could apply (such as for long carries, packing materials, or storage) will be clearly outlined in your estimate before you book.

    Packing & Preparation

    Absolutely. We offer both full-service and partial packing options, depending on your needs and budget. Our professional packers use high-quality materials and proven techniques to protect your items, ensuring they arrive safely. We can also unpack and set up your belongings at your new location for a complete turnkey move.

    Yes, we supply all the necessary materials — including moving boxes, wardrobe boxes, bubble wrap, packing tape, and furniture padding. You can purchase supplies directly from us or have them included as part of your packing service.

    • Here are a few simple steps to help things go smoothly:
    • Pack smaller items in boxes if you’re doing your own packing.
    •  Label boxes clearly by room and contents.
    •  Unplug and defrost refrigerators/freezers at least 24 hours in advance.
    •  Disconnect appliances and electronics.
    • Set aside personal items (wallets, jewelry, medications, documents) to travel with you.
    •  Reserve elevators or loading docks if needed.

    A little preparation goes a long way in ensuring a faster, smoother move.

    Yes. We specialize in handling delicate items like artwork, antiques, glass, and electronics. Our movers use protective wrapping and secure packing methods to safeguard fragile possessions. Please let us know in advance if you have high-value or special-care items so we can prepare accordingly.

    Yes, our team is trained and equipped to move large and heavy items safely, including pianos, gun safes, gym equipment, pool tables, and appliances. Extra care and sometimes additional manpower may be required, which will be included in your quote.

    Moving Day

    Your moving crew will arrive within a pre-arranged time window, typically between 8:00 AM and 9:00 AM for morning moves or a specific time for afternoon/evening slots. Your coordinator will confirm your exact start time the day before your move.

    Yes, we ask that you or an authorized representative be present during the move to answer questions, direct placement of items, and sign necessary paperwork. If you can’t be there, please designate someone you trust to oversee the process.

    We use furniture blankets, shrink wrap, straps, and padding to ensure your belongings are protected during loading, transport, and unloading. We also take precautions to protect floors, walls, and doorways in both your old and new locations.

    Yes. Our movers are equipped with the tools and experience to disassemble and reassemble common furniture pieces such as beds, tables, and desks. If you have complex or specialty furniture, please let us know ahead of time.

    Insurance & Liability

    We take every precaution to prevent damage, but in the rare event that something is damaged, we’ll handle it quickly and professionally. Coffey Brothers Movers offers basic valuation coverage with every move, and additional coverage options are available for extra peace of mind.

    Yes. Long-distance moves include federally mandated valuation coverage, and you can purchase full replacement value protection if desired. We’ll explain your options before the move so you can choose the level of protection that’s right for you.

    After Your Move

    Yes. We can unpack boxes, remove debris, and help arrange furniture so your new home or office is ready faster. This service can be included in your quote or requested on moving day.

    Absolutely. We offer secure, climate-controlled storage options for short or long durations. Whether you need a few days or a few months, we’ll keep your items safe until you’re ready for delivery.